Centralization of worldwide IT infrastructure and implementation of regional data centers

  • Audit of local and regional IT infrastructure
  • Definition and implementation of regional data centers (USA, Asia, China, Australia)
  • Migration of applications into regional data centers
  • Consolidation, standardization and phase out of applications
  • Implementation of a common backup strategies together with disaster recovery
  • Education of local IT responsible and local users and establish a security awareness for local end users and administrators
  • Used technologies: HP server, Hitachi Storage, vSphere ESX, Datadomain, Riverbed, Citrix XenApp, Lotus Notes, global MPLS Provider, Backupexec, Fortinet

Transformation of an internal IT department into a global service provider

  • Definition of corporate service catalog for application and infrastructure
  • Implementation of charge out routines according to usage for departments and projects
  • Implementation of charge out routines for external companies
  • Process definition for the complete life cycle of application and IT infrastructure in a global company

IT fusion and IT integration planning worldwide

  • Audit and assessment of IT infrastructure of purchased companies (32 locations world wide)
  • Planning and supervision of IT fusions and IT integration projects
  • Implementation of innovations from the local departments and divisions
  • Post merger accompaniment for local IT organizations

Lotus Notes rollouts and migrations

  • Corporate rollout concepts for Lotus Notes and its standards functionalities (bank and industry)
  • Migration of existing e-mail infrastructures (on premise or cloud) to Lotus Notes (native client, web client and mobile access)
  • Definition and implementation of Lotus Notes applications and Lotus Notes add-ons world wide
  • Life cycle migrations of the Lotus Notes versions 4 -> 5 -> 6 -> 7 -> 8 -> 8.5 -> 9
  • Implementation of new Lotus Notes functions and services on client and server side
  • Definition and implementation of mobile strategies based on Lotus Notes Traveler
  • Provision of Lotus Notes via Citrix and Thin Clients and via SSL Remote Access
  • Used technologies: Lotus Notes, Domino, Sametime, Quickplace, Postini, Symantec AV, BinaryTree, OpenNTF, Lotus Notes Formulas, Lotus Notes Script, VBS

Design and implementation of an external service desk for a company with several locations in the DACH region

  • Definition of an incident and problem management process
  • Set-up, implementation and definition of life cycle processes for a CMDB (Configuration Management Database)
  • Migration of an internal service desk to the global external service desk
  • Internal education, surveys and marketing for the project
  • Education of the external service desk together with the local IT technician and definition of the delimitation and interfaces
  • Supervision of the SLAs and the clearing resp. invoicing together with recurrent meetings with the service delivery manager
  • Used technologies: Service Desk application of the provider, SharePoint, Excel

Implementation of a SAP archive

  • Composition and implementation of a technical infrastructure for a SAP archive
  • Migration of ERP data from SAP to the archive system
  • Validation of data together with SAP key users
  • Definition and description of the user specific requirements together with SAP key users
  • Implementation of user specific requirements with the internal IT team and implementation partner
  • Used technologies: NetApp, Oracle RAC, JiVS, IBM Storage, Tomcat Webserver, XML, JDBC, SharePoint

Definition and implementation of a secure global remote access solution for business performance management software

  • Creation of a technical requirement catalog together with the IT security council
  • Implementation, testing and going live according to the defined implementation and rollout plan
  • Definition of life cycle for users and implementation of an internal workflow to manage these processes
  • Definition of interfaces for internal and external charge out options
  • Supervision of all internal and external resources through all phases of the project
  • Used technologies: Citrix Access Gateways, XenApp, RSA Secure Token, Microsoft ADS, Lotus Notes

Definition, implementation and automation of several IT services processes

  • Charge out of IT costs
  • Life cycle of user, applications and end user devices
  • Global employee directory and automation of group membership
  • Definition and implementation of a server CMDB (asset, storage, security, backup, monitoring) together with phase in and phase out process for server and applications (bare-metal or cloud)
  • Used technologies: Lotus Notes, Microsoft SQL, VBS

More projects and activities

  • Cost control of a SAP migration project with internal and external resources
  • Evaluation and implementation of new technologies in the data center and also life cycle projects
  • IT security projects in the area of networking, server and remote access
  • Direct leadership of IT organization in Austria, Switzerland and USA
  • Technical leadership of IT employees world wide
  • Creation and supervision of IT budgets